Delivery

TAWC delivers both Australia-wide and internationally. You can have your purchase sent to you, or purchase a gift for a friend and have it sent straight to them.

Our shipping rates are very simple! Flat rate shipping is available to all areas of Australia. Delivery for orders is $9.95, regardless of the weight or destination. Our standard delivery method is via Express Post, Courier or Registered mail. We require a street address for delivery. We prefer to have a street delivery - this gives us the best chance to get your delivery to you in a timely manner. If you wish to have your delivery sent to a PO Box, we can do this however, if delivering to the PO Box provided is not the most cost-effective means by which to deliver the parcel, you may incur further charges.

Flat rate $9.95 shipping applies only to orders for delivery to Australian addresses, sent by our nominated carrier. We will endeavour to accommodate specific delivery requests however there may be additional delivery charges applied.

Shipping rates for international orders are calculated at checkout based on the weight of the products you are ordering, and the delivery destination. To calculate the expected shipping rate, place the items required into the shopping cart and proceed to the shipping page of checkout, where the delivery costs will be displayed.

While we believe that we have partnered with excellent delivery partners and suppliers, despite our best efforts there may be times when parcels or products are delayed in the delivery process. We will always endeavour to work closely with our partners to ensure prompt delivery of your order.

All items purchased from TAWC are made pursuant to a shipment contract. This means that the risk of loss/damage for all purchases pass to you upon our delivery to Australia Post. Having said that, all our deliveries are traceable. Should your item be lost in transit or damaged we will do our best to ensure you have all the information necessary to make claim against the carrier. TAWC is not responsible for any loss, damage or injury arising from delivery.

IMPORTANT INFORMATION REGARDING COURIER DELIVERIES: When receiving your order via courier check for damage PRIOR to signing for delivery. Please be aware that once you sign for a delivery you have accepted that your order has no damage. Please be sure your item is without damage before signing.

Packing, handling and delivery fees are NOT refundable under any circumstances.

Delivery Times

TAWC suggests that orders are placed as early as possible to avoid stress and disappointment. Most orders are despatched within 5 working days however PLEASE ALLOW UP TO 14 DAYS FOR DELIVERY. Some items require longer lead times and these are indicated in the product description. Personalised items have a lead time of 4 – 6 weeks and should be ordered as early as possible to avoid disappointment!

If you’re in urgent need of an item please let us know and we will do our very best to get the order out to you in the quickest timeframe possible.

If for any reason we have a shortage of stock and cannot despatch the order within the timeframe, we will contact you to let you know. You will then be given the option of waiting, or having some of the order shipped now and the rest later. During peak times it may not always be possible to despatch orders within 14 days, if your order is required by a certain date please enter this in the comments section so that we can endeavour to deliver your order in time.

Return and Exchange Policy

TAWC understands that shopping over the internet is different from being able to pick up and hold items the way you do in a conventional store. That is why we promise to provide the best products possible. All of our items are checked thoroughly for damage prior to dispatch.  If you find that your item has been damaged in transit you should contact the courier company to discuss a resolution.

If you have purchased the wrong size or colour, or you are not entirely happy with your purchase, TAWC will offer an exchange or credit note to the value of the items purchased, under the following conditions:

• All products must be returned within seven days of receipt.

• The product(s) must be as new (unused and undamaged) and with their original packaging intact.

• No returns or exchanges on personalised items

• No returns or exchanges on bulk orders of 40 items or more

To organise an exchange or credit note, email enquiries@australianweddingcompany.com.au with the following details: Your Name, Order Number, Product Name/Code, Reason for exchange.

Apart from returns for damaged products, all products must be returned to TAWC in a saleable condition. It is the customer's responsibility to ensure that all returns are packaged so as to prevent damage in transit. All returned products will be assessed to verify the nature of the return. Please enclose a copy of your receipt and the return form. ORDERS RETURNED WITHOUT PRIOR APPROVAL WILL NOT BE ACCEPTED!

When a product is returned to us, TAWC offer an exchange for goods to the same value or a store credit to the value of the items purchased. Delivery costs (including packaging and handling fees) are NOT refundable under any circumstances.

Our exchange policy does not apply if the product(s) have been used, worn, soiled or damaged. We reserve the right to refuse a return on any product that does not meet these requirements. It is suggested that you insure your return package as TAWC cannot be held responsible for any product lost or damaged in the post.

• SUBSEQUENT DELIVERY FEES WILL BE APPLIED TO EXCHANGES AND ARE THE RESPONSIBILITY OF THE CUSTOMER. This is not negotiable – our flat rate shipping fee is $9.95.

• NO RETURNS, CANCELLATION OR EXCHANGES WILL BE ACCEPTED ON BOMBONIERE OR OTHER BULK ORDERS OF 40 PIECES OR MORE. We offer a free sample service, please feel free to ask for a sample before placing your order as cancellations and returns will not be accepted after large stock quantities have been ordered.

• NO RETURNS OR EXCHANGES ARE AVAILABLE ON PERSONALISED ITEMS UNLESS THE ITEM IS FAULTY.

• WE REGRET THAT WE ARE UNABLE TO ACCEPT RETURNS OR EXCHANGES ON FOODSTUFFS, UNLESS WE HAVE FAILED TO FILL THE ORDER CORRECTLY.

• WE ARE NOT RESPONSIBLE FOR DAMAGE IN TRANSIT. Please read the delivery information above.

• NO RETURNS OR EXCHANGES ON SALE/CLEARANCE/DISCONTINUED ITEMS.

• FOR HEALTH REASONS, WE ARE UNABLE TO ACCEPT RETURNS OR EXCHANGES ON UNDERWEAR OR SWIMWEAR.

Cancellations

TAWC keeps its prices low by holding a minimum of stock on hand. In most instances we may need to place an order with our suppliers to fill your order. If you decide for any reason to cancel your order prior to us despatching your order, we will issue a store credit to the value of the order. We regret that deposits are not refundable.

Refunds

Refunds will only be issued under the following circumstances:

• The goods are found to be faulty or they become faulty soon after buying them The goods are unfit for their purpose

• The goods don't match the description or sample provided by TAWC

Customer Service Standards

At TAWC, we're old fashioned folks with old fashioned values. We promise to provide you with the highest level of customer service and respect. We understand that planning a wedding is a stressful time but request that you treat our staff with the same level of respect and courtesy that we extend to you. We want every transaction with TAWC to be a positive one, and welcome you back as a return customer at any time. We run our business based on the principles of karma - or (for the old folks) do unto others as you would have done unto you. There's no end to the lengths we will go to help those who are polite and kind :)